Frequently asked questions
How do I place an order on thewhitetigr.com?
Placing an order is easy and simple. Browse through the products on thewhitetigr.com, select the item you like, choose the correct size and quantity, and click Add to Cart. Once you’re ready, go to checkout, enter your shipping details, and complete the payment. After the order is confirmed, you’ll receive an email with your order details.
How long does delivery take?
Delivery timelines depend on your location. Orders are usually processed within 24–48 working hours before dispatch.
How can I track my order?
After your order is dispatched, you will receive a shipping confirmation email with a tracking link. You can use this link to track your package and see the latest delivery updates.
What happens if my delivery fails?
Courier partners usually attempt delivery multiple times. If delivery fails due to reasons like incorrect address, customer unavailability, or refusal to accept the order, the package may be returned to our warehouse as Return to Origin (RTO). In such cases, customers may need to pay additional shipping charges for re-dispatch.
Can I return or exchange my order?
Returns and exchanges are allowed only under certain conditions, such as:
- Manufacturing defects
- Wrong item delivered
- Eligible size exchanges
All returns must follow the terms mentioned in the Return & Exchange Policy on the website.
Will shipping charges be refunded if I return my order?
Shipping charges are generally non-refundable unless the return is due to a verified error on the Company’s side, such as receiving a defective or incorrect item.