Shipping policy

This Shipping Policy will be effective from 20th May, 2026 (“Effective Date”) and was last updated on 20th May, 2026

PREAMBLE

Welcome to The White Tigr. This Shipping Policy explains how orders placed on the Website are processed, packed, shipped, tracked, and delivered to Customers across India.

At The White Tigr, we focus on creating a smooth and transparent shopping experience for every customer who shops premium streetwear, hoodies, and fashion essentials from our Website. We understand that fast and secure delivery matters just as much as the product itself, and that is why this Policy clearly explains all shipping-related processes, timelines, responsibilities, and delivery terms.

This Policy has been drafted in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and other applicable regulations governing e-commerce operations in India.

By placing an order on the Website, the Customer acknowledges that they have read, understood, and agreed to this Shipping Policy along with the Terms & Conditions, Refund & Exchange Policy, and Privacy Policy of the Company.

1. DEFINITIONS

For the purpose of this Shipping Policy, unless the context otherwise requires, the following terms shall have the meanings assigned below:

1.1 “Company”

Shall mean The White Tigr, including its owners, operators, employees, fulfillment teams, and authorised representatives.

1.2 “Website”

Shall mean the official e-commerce platform operated under the domain thewhitetigr.com, including all mobile and desktop versions.

1.3 “Customer” or “User”

Shall mean any person who accesses the Website, places an order, purchases products, or interacts with the Company for delivery-related services.

1.4 “Order”

Shall mean a confirmed purchase request placed by the Customer through the Website for one or more products.

1.5 “Shipping Partner”

Shall mean any third-party logistics company, courier partner, or delivery aggregator engaged by the Company for order transportation and delivery.

1.6 “Business Days”

Shall mean all working days excluding Sundays, public holidays, and government-declared holidays.

1.7 “RTO” or “Return to Origin”

Shall mean a shipment returned back to the Company due to failed delivery attempts, refusal by the Customer, incorrect address, or Customer unavailability.

1.8 “Pre-Order”

Shall mean products that are available for purchase before they are ready for immediate dispatch.

2. PURPOSE OF THIS POLICY

The purpose of this Shipping Policy is to clearly explain the Company’s shipping structure, estimated delivery timelines, dispatch process, tracking systems, shipping charges, failed deliveries, and related responsibilities of both the Company and the Customer.

This Policy is designed to create a fair and transparent experience while ensuring Customers are informed about how their orders move from our warehouse to their doorstep.

3. SHIPPING COVERAGE

We currently ship across serviceable pin codes within India. Delivery availability depends on courier network coverage and operational feasibility. If your location is not serviceable, you’ll be informed during checkout before payment completion.

4. ORDER PROCESSING TIMELINES

All orders placed on the Website go through a standard order verification and processing workflow before dispatch.

4.1 Processing Time

Orders are generally processed within:

  • 1 to 3 Business Days for regular orders

  • 3 to 7 Business Days for high-demand drops, limited collections, or sale periods

  • Longer timelines for pre-orders or custom products, if specifically mentioned on the product page

Processing includes:

  • Payment verification

  • Inventory confirmation

  • Quality checks

  • Packaging and dispatch preparation

Orders placed on Sundays or public holidays will begin processing on the next Business Day.

4.2 Delays During Sales or Launches

During:

  • Limited edition drops

  • Seasonal sales

  • Festive offers

  • Viral product launches

  • Heavy traffic periods

Order processing may take slightly longer than normal due to increased order volume. The Company shall not be held liable for delays caused by operational overload during such periods, although best efforts will always be made to dispatch orders quickly.

5. SHIPPING CHARGES

We aim to keep shipping simple and transparent.

Shipping charges (if applicable) are calculated during checkout and may depend on:

  • Delivery location

  • Order value

  • Packaging requirements

Any applicable shipping fee will be shown before payment confirmation.

Free Shipping

We may offer free shipping on all products, subject to active promotions, minimum order requirements, or campaign conditions displayed on the website.

Shipping charges, once paid, are generally non-refundable unless the issue occurred due to an error from our side.

6. DELIVERY TIMELINES

Estimated delivery timelines begin after successful dispatch and may vary depending on the Customer’s location.

Domestic Delivery

Estimated delivery timelines within India:

  • Metro Cities: 2 to 5 Business Days

  • Tier 2 & Tier 3 Cities: 4 to 8 Business Days

  • Remote Locations: 5 to 12 Business Days

7. ORDER TRACKING

Once an order is dispatched, Customers will receive:

  • Shipping confirmation via email or SMS

  • Tracking ID or AWB number

  • Courier partner details

  • Shipment tracking link

Customers are responsible for regularly checking shipment updates and ensuring availability at the delivery location.

If tracking updates appear inactive for an unusual period, Customers may contact the support team for assistance.

8. FAILED DELIVERY ATTEMPTS

Courier partners generally attempt delivery multiple times before marking the shipment undelivered.

Delivery may fail due to:

  • Customer unavailability

  • Incorrect mobile number

  • Incomplete address

  • Refusal to accept delivery

  • Restricted access locations

If delivery fails repeatedly, the shipment may be returned to the Company as RTO.

9. RETURN TO ORIGIN (RTO) POLICY

Orders marked as Return to Origin due to Customer-related reasons may attract additional shipping charges for re-dispatch.

9.1 Situations Leading to RTO

RTO may happen if:

  • The Customer refuses the parcel

  • Delivery attempts remain unsuccessful

  • Wrong address details are provided

  • Customer remains unreachable

  • COD orders are intentionally not accepted

9.2 Re-Shipping Charges

If the Customer requests re-dispatch of an RTO order:

  • Additional shipping fees must be paid in advance

  • Re-dispatch will only happen after confirmation from the Customer

The original shipping fee paid during checkout, if applicable, shall remain non-refundable.

10. CASH ON DELIVERY (COD)

Cash on Delivery may be available for selected pin codes and eligible orders within India.

The Company reserves the right to:

  • Disable COD for specific locations

  • Restrict COD during high-risk orders

  • Refuse COD access for Customers with repeated RTO history

COD availability depends entirely on logistics feasibility and fraud prevention checks.

11. Order Delay

While we always try to deliver orders within estimated timelines, delays may happen due to:

  • High order volume during launches or sale periods

  • Weather conditions or natural disruptions

  • Courier partner delays

  • Remote area access limitations

  • Public holidays or local restrictions

We continuously coordinate with shipping partners to reduce delays, but some situations may remain outside our control.

12. DELIVERY ADDRESS RESPONSIBILITY

Customers are solely responsible for providing:

  • Correct delivery address

  • Accurate contact number

  • Valid email address

  • Proper landmark details where necessary

The Company shall not be responsible for delivery failure caused by incorrect or incomplete information provided by the Customer.

Once an order is shipped, address modifications may not always be possible.

13. PARTIAL SHIPMENTS

In certain cases, orders containing multiple items may be shipped separately due to:

  • Product availability

  • Warehouse allocation

  • Packaging limitations

  • Operational efficiency

Customers will be informed if multiple shipments are created for the same order. No extra shipping fee will be charged for split shipments unless specifically communicated.

14. LOST, DAMAGED, OR TAMPERED SHIPMENTS

The Company takes reasonable care in packaging and dispatching all products securely. However, once the order is handed over to the logistics partner, transit-related issues may occasionally occur.

14.1 Damaged Packaging

Customers are advised to:

  • Inspect packages at the time of delivery

  • Record an unboxing video wherever possible

  • Report damaged or tampered packages immediately

14.2 Missing Items

Claims regarding missing items must be reported within 24 hours of delivery with proper photo or video proof.

The Company reserves the right to investigate such claims before approving any replacement or resolution.

15. DELAYS DUE TO FORCE MAJEURE EVENTS

The Company shall not be held liable for shipping or delivery delays caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Floods or earthquakes

  • Government restrictions

  • Curfews or lockdowns

  • Political unrest

  • Transport strikes

  • Pandemic-related disruptions

  • Technical failures

  • Courier network interruptions

In such situations, delivery timelines may automatically extend until operations resume normally.

16. ORDER CANCELLATION BEFORE SHIPPING

Customers may request cancellation before the order is processed or dispatched.

Once:

  • Packaging begins

  • AWB is generated

  • Courier pickup is scheduled

  • Shipment is dispatched

The order may no longer be eligible for cancellation. Cancellation approvals remain subject to operational status at the time of request.

18. CUSTOMER SUPPORT

For all shipping-related concerns including:

  • Tracking issues

  • Delivery delays

  • Wrong address assistance

  • RTO support

  • Shipping status updates

Customers may contact the support team through the official contact details available on the Website.

Support requests should include:

  • Full name

  • Order number

  • Registered email address

  • Contact number

  • Detailed issue description

19. POLICY MODIFICATIONS

The White Tigr reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on the Website. Customers are encouraged to review this page periodically to stay updated regarding shipping practices, timelines, and operational policies.

20. GOVERNING LAW

This Shipping Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of shipping-related transactions shall be subject to the jurisdiction of competent courts in India.

21. FINAL ACKNOWLEDGEMENT

By placing an order on thewhitetigr.com, the Customer confirms that they have read, understood, and agreed to this Shipping Policy along with the Company’s Terms & Conditions, Privacy Policy, and Refund & Exchange Policy.

The Customer further acknowledges that shipping timelines are estimates, courier operations are handled through third-party logistics partners, and certain delays or disruptions may occur beyond the Company’s direct control.