What is the window for returns or exchanges?

Requests for returns or exchanges must be initiated within 7 days of the delivery date. Requests received after this period will not be accepted.

Do you have a return/refund policy?

All sales are final.

THEWHITETIGR does not offer monetary refunds.

Approved returns are issued only in the form of THEWHITETIGR Gift Cards, subject to the terms outlined below.

Are refunds provided?

No. All approved returns are issued strictly as THEWHITETIGR Gift Cards.

No cash, bank transfer, wallet, COD, or original payment method refunds will be processed under any circumstances.

What about partial COD payments?

Any amount paid as a partial COD or advance payment is strictly non-refundable under all circumstances.

How are exchanges handled?

Exchanges are processed within 24–48 hours after the returned product is received and successfully passes our quality inspection.

Please note that the complete exchange process, including reverse pickup, transit, inspection, and dispatch of the replacement product, may take 7–10 business days.

Exchanges are subject to product, size, and stock availability.

If the requested item is unavailable or discontinued, a THEWHITETIGR Gift Card of equivalent value will be issued.

When will the Gift Card be issued?

Gift Cards are issued within 24–48 hours after the returned product is received and successfully passes our quality inspection.

Please note that the complete return process, including reverse pickup, transit, and inspection, may take 7–10 business days.

THEWHITETIGR reserves the right to reject products that fail the quality inspection.

How does the return/exchange pickup work?

Once your request is approved, a reverse pickup will be arranged from your delivery address.

A ₹180 reverse pickup fee will be applicable for both returns and exchanges.

If reverse pickup service is unavailable for your PIN code, you may be required to self-ship the product to the address provided by THEWHITETIGR. Any risks or costs associated with self-shipping will be the customer's responsibility.

What are the eligibility conditions?

Returned products must be:

• Unused and unworn
• Unwashed
• Undamaged
• Returned with all original tags, labels, and packaging intact

Products showing signs of wear, washing, damage, stains, odour, alterations, or missing tags/packaging will not be accepted.

Are sale or promotional items eligible?

No. All sale, discounted, promotional, or clearance items are final sale and are not eligible for return or exchange.

Can orders be cancelled after placing them?

No. Once an order has been confirmed, it cannot be cancelled, modified, or have its shipping address changed.

What if I receive a defective or incorrect product?

If you receive a damaged, defective, or incorrect product, please report the issue within 7 days of delivery by sharing:

• Clear, unedited images of the product
• Unboxing images or videos (where applicable)
• Your order details

After verification, THEWHITETIGR may offer a replacement, exchange, or Gift Card at its sole discretion.

Final Decision

THEWHITETIGR reserves the right to approve or reject any return or exchange request based on the condition of the returned product and compliance with this policy.

All decisions made by THEWHITETIGR shall be final and binding.

Support

For any assistance regarding returns or exchanges, please contact our support team.

Email: thewhitetigr25@gmail.com

Phone / WhatsApp: +91 96257 72890